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FAQ
Answers to the questions we hear most — orders, shipping, returns and our products.
Orders & Payment
Browse the collection, add your pieces to the cart and proceed to checkout. You can complete your order as a guest or as a registered member.
We accept all major debit and credit cards, as well as bKash, Nagad and cash on delivery for domestic orders.
Yes — as long as your order has not shipped yet. Visit the order tracking page, enter your order number and submit a cancellation request.
Shipping & Delivery
Domestic orders arrive within 2–5 business days. International orders take 7–15 business days depending on the destination.
Yes — free standard shipping is available on domestic orders above a threshold, which is shown at checkout.
Use the order tracking tool on our website with your order number, or follow the tracking link in your confirmation email.
Returns & Refunds
We offer a 30-day return window on unused, unopened items in their original packaging. Fragrances that have been opened cannot be returned for hygiene reasons.
Once your return is approved, refunds are issued to your original payment method within 5–7 business days.
Products
Yes. Every LAVICC fragrance is 100% cruelty-free and we never test on animals.
Every order is delivered in our signature LAVICC packaging. Gift orders can include a handwritten note — just mention it at checkout.